Terms of service

Terms of Service

Last Updated: September 16, 2026

Welcome to Urban Souq. By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms of Service (“Terms”).

Please read these Terms carefully before using our website.

1. About Urban Souq

Urban Souq operates an online store serving customers in the United Arab Emirates.

Throughout these Terms, “Urban Souq,” “we,” “us,” and “our” refer to Urban Souq.

2. Use of Our Website

By using our website, you agree that you will:

  • Provide accurate and complete information when placing an order.

  • Use the website only for lawful purposes.

  • Not attempt to interfere with or damage the website.

  • Not use the website for fraudulent or unauthorized activities.

  • Not copy, reproduce, distribute, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, actual product colours may vary slightly depending on your device screen or display settings.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the order and provide an appropriate resolution.

We reserve the right to limit quantities or refuse an order where reasonably necessary, subject to applicable UAE law.

5. Prices

All product prices are displayed on our website in the applicable currency.

Prices may change at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any obvious pricing error or applicable legal requirements.

Any applicable delivery charges or other charges will be displayed during the ordering process where possible.

6. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that Urban Souq has accepted the order in every circumstance. We may cancel or decline an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or listing error

  • We suspect fraudulent or unauthorized activity

  • Delivery information is incomplete or incorrect

  • Required payment cannot be completed

  • Cancellation is required by law

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with applicable law and our refund policy.

7. Customer Information

You are responsible for providing accurate information, including your:

  • Name

  • Mobile number

  • Email address

  • Delivery address

  • Payment information, where applicable

Urban Souq is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer, subject to applicable law.

8. Payment

Orders must be paid using the payment methods made available on our website.

Payments may be processed by third-party payment providers. Additional terms from the relevant payment provider may apply.

Urban Souq may cancel an order if payment is unsuccessful or cannot be verified.

9. Shipping and Delivery

We will make reasonable efforts to deliver orders within the estimated delivery timeframe communicated to you.

Delivery times may be affected by circumstances outside our reasonable control, including courier delays, weather, public hol