Privacy Policy

Last Updated: September 16, 2026

Urban Souq (“we,” “us,” “our,” or “Urban Souq”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through the Urban Souq website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Phone number

• Email address

• Delivery address

• Billing information

• Order and purchase details

• Product preferences and information you provide to us

• Communications you have with our customer-support team

• IP address and basic device/browser information

• Website usage and browsing information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Contact you regarding your order

• Confirm payments and deliveries

• Provide customer support

• Respond to questions, complaints, or requests

• Improve our products, website, and services

• Prevent fraud, abuse, or unauthorized activity

• Maintain website security

• Comply with applicable laws and legal requirements